JYSK at 71 Gale Terrace, in Dartmouth

About JYSK

The JYSK is a Canadian national Home goods company located in Dartmouth, Nova Scotia. To figure out why customers choose JYSK and to assess the reputation of the company, check the latest reviews on this page. Also, you can add your own review with the latest experience of cooperation with this company.

Find the nearest office location of JYSK by address or driving directions by using a map on this page. To contact the representative of the company use phone number below or visit official site. Don't forget to check the opening hours.

Contacts of JYSK

• Address: 71 Gale Terrace, Dartmouth, Nova Scotia B3B 0C4
• Website: jysk.ca
• Phone: +1 902-468-9025
• Types: Home goods  

Reviews

• 2

  Joshua Young

  Posted Nov, 06 2018
  Wow. Things have gone downhill when it comes to customer service. But let me be clear, all the customer service people I met there were very friendly and tried to be helpful. BUT many had competing pieces of information that turned a simple futon purchase into a month ordeal with me ending up having no futon.
  
  Trip 1 - Saw a great, white futon that I loved. The person at the ordering counter said they had none in and couldn't sell the floor model (store policy). She said the next time they will get it was four weeks from now. But she didn't check anything on the computer so I was a bit distrustful. A friend was with me and heard the same thing I did, four weeks at the earliest.
  
  Trip 2 - Came back just to check cause my gut said that first customer service person might be wrong. They were. Cause the next one I found checked the computer, didn't see any but said that no one knows when shipments come in. So it could be four weeks, or three days from now so I should call ahead.
  
  Trip 3 - I was in the neighborhood and wanted to check. It was the time they should get this thing I learned is called a 'load report' which tells them what is coming in. Keep in mind the entire time I'm saying 'white futon' with the model name and whatnot.
  
  Phone call - I called them the morning they should have the load report and they put me over to a very nice person, Donald, in the warehouse who checked. None of them were in....But Donald, who seemed to be the only one who could truly discover any information, gave me bad news: the white ones weren't coming, just the grey ones. And there is a wait list of eight people. I asked him about this wait list I haven't heard of before and he was surprised no one suggested I go on it. At this point 2-3 weeks has gone by and I don't have a couch so I can't be put on the wait list and wait another four weeks.
  
  Conclusion:
  
  There stuff is cheap but also great quality, especially for what you pay for. If the item is in the store, you're good to go. I wrestled with giving a 3/5 or a 2/5 because the items are good and you should always pop in. But when IKEA starts up in November, that will bury this store most likely. The customer service again is very nice, but there is a clear lack of procedure in place to make sure they are checking everything they need to for the customer. And now I still don't have a couch for my new apartment.

Photos of JYSK

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